Refund Policy
At Zelvigo, we strive to provide high-quality WordPress developer tools.
Because our products are digital downloads, refunds are limited.
Eligible Refunds
Refund requests may be approved if:
- The product cannot be downloaded.
- The product contains a major technical issue that our support team cannot resolve.
- A duplicate payment was made.
Non-Refundable Situations
Refunds are generally not provided for:
- Change of mind.
- Accidental purchase.
- Lack of required technical knowledge.
- Compatibility issues with third-party plugins or themes not listed as supported.
- Failure to read product descriptions before purchase.
Refund Request Period
Refund requests must be submitted within 14 days of purchase.
How to Request a Refund
Email:
Include:
- Order number
- Email address used during purchase
- Description of the issue
Approved refunds will be processed to the original payment method.